Describe Technical Advice
and Guidance in DETS.
and Guidance in DETS.
Computers in DETS need to run at high speed to keep
the instruments working and to get results in on time, to ensure the computers
are running at high speed we use a web app that scans the network for computers
called spiceworks.
If a user comes up to us or submits a ticket in
spiceworks saying the computer is running really slow, we would then check in
spiceworks inventory for the computer to see if there is any error, updates or
check drive space.
If the computer’s hard drive is full then I would
go to the computer to see what was taking up the space, if the user has saved
documents or files to the hard drive, I would then decide to move all their
work to the network drive which should free up space.
Once I have freed up space on the hard drive I
would test the PC to make sure it is running quicker, if the PC is running
quicker then I would tell the user to make sure to save any documents or files
to the network, to keep the PC running at optimal speed.
Note"If this looks unfinished, this is because my assessor is checking my work."